Naomi and Liam Todd, from Coventry, were devastated when they discovered that thieves had taken their four young sons' gifts just a few days before Christmas.
Officers investigating the break-in were so moved by the family's plight they stepped in to make sure the gifts were replaced.
Money the family had been putting aside to help pay for the cost of Mr Todd's mother's funeral was also taken during the burglary.
When Ms Todd called police to report the theft PCs Danielle Fitzsimmons and Darren Norton came to investigate.
They were so touched by the family's plight that they started working to replace the gifts.
They secured a £200 donation from the tuck shop at Coventry Central Police Station before asking city centre toy shop The Entertainer to help out.
The store's manager matched the donation, meaning the officers had managed to replace nearly all of the stolen presents.
Mrs Todd, 34, said: 'When the kids found out they cried their hearts out. I just told them that as long as we are together as a family at Christmas that is the most important thing.
'We had been buying the presents since September because we couldn't afford to buy them all at once.
'This is the first Christmas their nan isn't around - it was always going to be a struggle without the shock of all this.
'They were obviously children's Christmas presents - how could anyone stoop so low? But the police have been just brilliant. We really appreciate how much they've done for us.'
Mrs Todd said her family did not 'go looking' for help from the police, but thanked them for doing so out of 'the kindness of their hearts.'
The burglary even meant she had had to tell eight-year-old twins Ethan and Kurtis, that Father Christmas would only take care of their 'big' presents this year.
'In this case we've met nice people and been able to do something good for them - and we were more than happy to help.'
'PC Norton added: 'We both knew we wanted to help out straight away. We go out to a few burglaries but ones involving Christmas presents are quite rare.
'And when kids are involved you can't help but be affected by it and want to try and help.'
Ms Todd, who also lives with older children Liam junior, 14, and Lucas, 12, says the generosity of the police and The Entertainer has meant they are only missing a few gifts.
Amongst the items stolen were Skylander figures, Halo toys, army figurines, an army tank and helicopter and Spiderman toys.
Sergeant Richard Markham, from West Midlands Police, which is investigating the burglary, said: 'Stealing children's Christmas presents is such a heartless and callous thing for anyone to do. We wanted to try and put a smile back on their faces for Christmas.'
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